Audio MP3 WAV WMA OGG Converter Frequently Asked Questions

1. What is the Audio MP3 WAV WMA OGG Converter for?

2. How to install the Audio MP3 WAV WMA OGG Converter?

3. How can I use it?

4. Why can't it convert my WMA files?

5. Why can't I find the converted WMA files?

6. Why the converting procedure is very quick and get no result?

7. How to convert VQF?

8. I have lost my code, how can I get it again?

9. If I purchase this program, How much do future upgrades cost?

10. How to order a CD?

11. How to order without credit cards?

12. How to order with other currency (not US dollars)?

13. I don't want to order through the Internet, how to order with other ways?

14. I have a question, how do I?

1. What is the Audio MP3 WAV WMA OGG Converter for?
The software is for converting audio formats mp3, wav, wma, ogg from one format to another. It's on-the-fly and do not produce temporary files.

2. How to install the Audio MP3 WAV WMA OGG Converter?
If you have not downloaded the software, download it from here. Double click the executable setup package to install it and follow the prompts.

3. How can I use it?
Please do exactly according to the following steps,
Step 1. After installing the Audio MP3 WMA OGG Converter, you may launch it from "Start up" -> "Programs" -> "ACE-HIGH MP3 WAV WMA OGG Converter".
Step 2. When the software is launched, click the right tabbed window. For example, if you want to convert MP3 to WAV, please click the tabbed window "MP3 to WAV".
Step 3. Click the "Add ..." button to add MP3 files into the list.
Step 4. Click the "Convert" button

4. Why can't it convert my WMA files?
Our software does not convert protected WMA files. To convert the WMA files, please make sure you may play it on your computer and the WMA file(s) are not copyright protected! And please make sure that the Windows Media Format codec is installed on your computer. If not, please download from here and install it to your computer.

5. Why can't I find the converted WMA files?
Please enter the options dialog to see what's your destination output folder. For example, if you are converting WMA to MP3, you should see the MP3 output folder. Then enter the output folder for the converted files.
If there are no converted files in the output folder, please see the above question 4.

6. Why the converting procedure is very quick and get no result?
Please see the above question 4.

7. How to convert VQF?
From version 3.0, the VQF was removed. If you want to convert to or from VQF format, please download the version 2.0 from here.

8. I have lost my code, how can I get it again?
Please send an email to sales@audio-converter.com with order id, email address, register's name included. You'd better include the order receipt in the email.


9. If I purchase this program, how much do future upgrades cost?
This is shareware for one-time registration fee only. It's free to upgrade.

10. How to order a CD?
To order a CD, please click here to enter the ordering form. And make sure to check the checkbox "Add a CD for $9.95".

11. How to order without credit cards?
If you have no credit cards, you may order with other options including Switch/Solo, Bank/Wire Transfer, Check, or Cash.
Click here to go to the ordering page.

12. How to order with other currency (not US dollars)?
If you have no US dollars, you may order with other currency including Euro, Pound Sterling, Japanese Yen, Australian Dollar, Canadian Dollar, Swiss Franc.
Click here to go to the ordering page.

13. I don't want to order through the Internet, how to order with other ways?
You may order through Voice or FAX with the following information,
Sales 1.888.282.5887
Int'l Sales 1.801.444.2837
Fax 1.801.497.9456
Please remember that our product ID is 5732.

14. I have a question, how do I?
For technical questions, if you are registered user, please send your technical support questions to support@audio-converter.com
For non-technical questions, please send it to contact@audio-converter.com
For ordering or sales questions, you may also send it to sales@audio-converter.com